Our Story
Enhancing the Guest Experience
Our guests share with us how great they feel when they have stayed at Misty View Cottages. We know that because we speak with every guest on check in and again on check out. It’s an important part of the experience to ensure we can provide the very best experience.
Prior to arrival, we try to find out where they are coming from, whether they are celebrating a special occasion, who they are coming with. This type of information helps us in our marketing but also gives us an understanding of the guest so we can provide a service that fits their needs and exceeds their expectations. We also provide the guests with information on the local area, what food, wine and amenities we have here and suggest options for additional services so they are well prepared prior to arrival.
When the guests arrive we chat more about what they want from their experience here, whether there is any information they need on Montville, the region or the Sunshine Coast and if we can be of service in any way to them. Then we provide a mobile contact to each customer so they can speak with us, their hosts Shell and Tony anytime through their stay. At that point we don't see the guests again until they contact us or they are checking out. They have complete privacy at all times.
On check out, we discuss with the guest any areas for improvements they may suggest, address any feedback they have and also be sure to invite them back again. If the guests do have feedback, complaints or concerns we thank them for taking the time to bring it up, then let them know how we can fix it for next time. Responses to complaints are immediate, whether they are in person, over the phone or online.
As hosts we discuss with each other the needs of the guests that are arriving each day including the background we have acquired to ensure we both know what's happening and how we can provide the best experience to every guest.
We have a lot of repeat guests because they love the experience they have at Misty View Cottages and also because we build a relationship of trust with each guest. They know we will fix any issues, respond to any concerns and that we are willing to make changes to improve their experience.
Customising the experience for Specific / Special Needs
Most guests with specific needs will contact us in advance outlining what is required for them to stay. If it’s a wheelchair accessible room, we outline which cottages will be useful to the guest. For other needs we talk through over the phone with the guest or their companion what the layout of the rooms are, car parking and any other information that may be helpful to them during their stay. If needed, we will email information to guests they may require.
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All Our Story